DISCRETION POLICY
​Discretion sits at the core of our business.
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It is not an afterthought, nor a courtesy extended only when convenient. It is a fundamental part of how we operate, how we communicate, and how we protect the trust placed in us.
Our business is built for clients who value privacy, professionalism, and a carefully held sense of confidentiality. Every interaction is approached with the understanding that personal matters, private preferences, and bespoke arrangements deserve to be handled with composure, respect, and absolute care.
A Private and Considered Experience
From first contact through to the completion of a booking, we are committed to maintaining an atmosphere of discretion. Enquiries are handled thoughtfully, communication is conducted with care, and client information is treated with the seriousness expected of a premium private service.
We understand that for many clients, discretion is not simply preferred — it is essential.
Confidentiality and Client Privacy
Information shared with us during the enquiry, screening, booking, or service process is treated as confidential. We do not disclose client identities, private details, or the nature of private arrangements except where reasonably necessary for business operations, safety, or where required by law.
Our internal standards are designed to protect the privacy of all parties involved and to uphold a culture of trust, polish, and professionalism at every level of the business.
Mutual Respect and Confidentiality
Discretion is a mutual expectation. Just as we are committed to safeguarding the privacy of our clients, we expect the same level of respect to be extended to our staff, collaborators, and business.
The sharing of private communications, personal information, images, identifying details, or any confidential matter without express consent is strictly prohibited.
Mutual NDAs
For clients, collaborators, or counterparties who require an additional layer of formal protection, a Mutual Non-Disclosure Agreement (NDA) may be arranged upon request and subject to approval by both parties. This may incur an extra fee from an administrative prespective.
Where appropriate, both parties may elect to enter into a mutual NDA prior to proceeding, reflecting a shared commitment to confidentiality, discretion, and the protection of private information.
Communication and Personal Responsibility
We take every reasonable step to communicate discreetly and professionally. Clients are also encouraged to exercise care in how they contact us, particularly when using shared devices, work accounts, or communication channels that may be accessible to others.
While we maintain high standards of privacy, each party remains responsible for protecting their own personal environment and communications.
Limits of Confidentiality
While discretion is central to our business, there are practical and legal limits to confidentiality. Information may be retained, used, or disclosed where reasonably necessary to:
• facilitate bookings and business administration
• protect the safety, wellbeing, and rights of clients, staff, or the business
• respond to threats, misconduct, harassment, or unlawful behaviour
• comply with applicable legal, regulatory, or law enforcement obligations
The Standard We Uphold
True luxury is not only about environment or presentation — it is about trust. It is about knowing that what is private remains private, that people are handled with dignity, and that every detail is managed with intelligence and restraint.
That is the standard we uphold, and the standard we expect from those who engage with us.